Returns + Exchanges
Every effort is made to ensure that your item reaches you in perfect condition. If your item reaches you in a defective or damaged stated please contact me within 14 days to organise an exchange. Returns are only accepted on non-intimate items and must meet the following criteria:
- The return is initiated within 14 days of receiving your item
- The item is unused / unworn
- The in its original packaging
- The item is non-intimate and was not a bespoke/custom or made to order
- The item was full price / non-sale
Intimate and bespoke items that have been customised, hand made to order or are custom-made are final sale and are not eligible for refunds as these pieces are made to order.
If an item is defective or damaged when it reaches you please contact me immediately and return your item within 14 days. If you would like to exchange your item for the same item, email at firstname.lastname@example.org and send your item to: Adele Brydges Design, Unit 9 Queens Yard, The Casting Room Studio 8, 4th Floor, White Post Land Hackney, E9 5EN, United Kingdom.
Exchanges / Refunds for Workshops: Please note that workshops are non-refundable. If you are unable to attend, please provide a minimum of 48 hours notice and I will look to rescehdule your workshop experience.
To return your product, you should mail your product to: Adele Brydges Design, Unit 9 Queens Yard, The Casting Room Studio 8, 4th Floor, White Post Lane Hackney, E9 5EN, United Kingdom.
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. Please obtain proof of postage.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
I am based in the United Kingdom which is regrettably no longer part of the EU. Please be aware that international deliveries will be subject to import duties which are the responsibility of the recipient. How much depends on your location and your government policy. Please note that these charges are non-refundable. Duties are also charged on the cost the delivery charge. Unfortunately these fees are outside of my control.
Adele Brydges Design, Unit 9B Queens Yard, Studio 8E, White Post Lane, London, E9 5EN, United Kingdom.
Adele Brydges Design, B, 120A Forest Road, London, E8 3BH, United Kingdom